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Frequently Asked Questions
for Cigarettes from Europe

 

Placing an order

How can I make an order?
On the Home page you will find all the available brands. Select a brand and click on it. This will take you to the selected brand family page. Then click on 'Buy Now' button for the flavor of your choice. It will be automatically added to your shopping cart. If you want to buy more than one brand or style just select another brand from the 'Choose Brand' column and repeat the process. When you are done click 'Confirm Order'. After entering your shipping information, click on 'NEXT' to review your order. If everything is correct, press on 'Go to secured checkout'. You will be taken to Secure Server and you should enter the required information. After that click 'Pay Now'. At this point your billing information is checked and you are due to receive an order confirmation to your e-mail address. If no e-mail is received within 1 hour, please get in touch with our Support Team at sales@low-price-cigarettes.com

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What payment methods are acceptable?
You can make a purchase in our store using  Visa Card, MasterCard. Payments through all methods are processed on-line. It usually takes not more than 2 days for credit cards . When orders are accepted and processed customers receive notifications sent automatically with their order details. Payment options provided on our web site are safe and secure. All account information is kept strictly confidential in our processing company's data base. For any further inquiries regarding your purchase, you may contact us at sales@low-price-cigarettes.com

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Can I make an order by telephone?
Unfortunately no, you can only make it online.

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Can I make an order by fax?
Unfortunately no, you can only make it online.

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 Is there a maximum order?
No. The quantity of cigarettes that can be purchased at Low-Price-Cigarettes.com is left to the discretion of customers who must be aware of the laws in force in their country and the sanctions they may incur. Please note that for first time customers the maximum order is set at 21 cartons.

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How can I find out my order status?
After you've placed your order at Low-Price-Cigarettes.comyou will be automatically notified by E-mail when we approve and ship your order. Please notice that we do not ship orders within 24 hours to give you a possibility to change or update your postal address and/or the order items. In such cases you must immediately send us an e-mail with your changes. Please enclose your order number when writing about changes in your order.

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 I've just placed an order. When should I expect to be debited?
Your credit card will be debited within 2 working days after submitting . If you still don't see any charge on your credit card/bank statement, please contact our Customer Support at sales@low-price-cigarettes.com

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About our products

Are the cigarettes sold at Low-Price-Cigarettes.com first choice?
The cigarettes sold at Low-Price-Cigarettes.com are of the highest quality available on the market. We sell brands made in Europe. Please note that the images of the cigarette packs displayed on our website may slightly differ from the appearance of the actual packs, due to the fact that the manufacturer may change the designs from time to time.

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Do you sell other brands of cigarettes in addition to those advertised at your site?
Not currently. The only brands we sell are shown on the Home page.

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Will you be offering other brands in the future?
Yes. The number and type of available brands may change in time.

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Is there any difference between the white filter and the brown filter Marlboro Lights?
Yes. The first are made to match the taste of American smokers while the second are suited to European tastes. Philip Morris does not provide any other information on this matter. According to smokers (and suggestions), the "white filters" may be slightly stronger. There is only one way to find out. Try them!

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Delivery

Are there countries to which you do not deliver?
At present we ship our parcels worldwide with the exception of several countries listed below!!!
Due to customs restrictions and high delivery failure rates, we do not deliver to the following countries:

Algeria
Angola
Australia
Belize
Bolivia
Botswana
Brazil
Cuba
Egypt
Gabon

India
Indonesia
Jamaica
Japan
Korea
Lebanon
Lesotho
Libya
Madagascar

Mongolia

Ukraine

 
 

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If I make an order Saturday, when my order will be sent?
Usually, your order is processed in 24 hours. Orders received on Saturdays are sent on the first working day following reception (Sundays and public holidays).

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I bought 5 cartons of cigarettes one week ago and I have received only two parcels containing 2 cartons each. Is that normal?
Yes. Large orders are shipped in separate parcels (up to 3-6 cartons per parcel). The parcels are always shipped on the same day but in rare cases they reach their destination together. The time between the first and the last parcel delivery is on average 2 to 5 days in Europe and the Mediterranean area and 2 to 10 days in the rest of the world.

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Why can't you send me a single parcel containing more cartons?
Because it would be subject to duty since the width and value would not fall within the prescribed international parameters.

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Legality

Is it legal to resell cigarettes ordered from Low-Price-Cigarettes.com?
No. This is against the law in any country of the world.

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Is it illegal to order a large quantity of cigarettes, for example, 50 cartons?
The quantity of cigarettes that can be purchased at Low-Price-Cigarettes.com is left to the discretion of customers who must be aware of the laws in force in their country and the sanctions they may incur if their intention is to resell cigarettes. It is the responsibility of the Buyer to ascertain and comply with the laws relating to the purchase and use of any tobacco goods. In order to determine the applicable limits on purchases or taxing responsibilities, if any, imposed by a particular state, the consumer may want to contact state authorities.

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Customs

Do you guarantee that no duty will be paid worldwide?
We cannot guarantee that no tax will be paid worldwide because some countries may occasionally apply the international postal regulations and standards. In the USA, parcels containing 200 cigarettes are exempted from taxes.

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Guarantee

Will I get my money back or have the goods replaced if the parcel is lost, stolen or damaged?
Low-Price-Cigarettes.com offers a 100% money back guarantee covering the price of the cigarettes if, for any reason, the purchase is not deemed satisfactory.

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Can I withdraw the order placed with your online store?
You can withdraw your order within 24 hours of its placement.

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Non-disclosure

Does Low-Price-Cigarettes.com use personal data of customers (mailing address, e-mail address, etc.) for advertising campaigns or other promotional activities?
We do not sell or rent your personal information to others. The information provided to us as a result of your online purchase, such as your name, E-mail address, phone number(s) and point of delivery or forwarding address are only used for shipping

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Does Low-Price-Cigarettes.com have a database containing the customer's credit card details?
No. We do not ask any Credit Card details from our customers. All the credit card details are only asked by our Credit Card processor 

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Does Low-Price-Cigarettes.com store information on who bought cigarettes online on files?
No, we don't store this information.

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Return & Refund Policy

How can I return the parcel?
If you are not satisfied with the quality of the delivered products or consider the package contents inappropriate, you may return the parcel back to us, without making any alterations to its inner or outer parts. It may take from 20 to 40 days for our company to receive the returned goods. As soon as we get the parcel/s back, we'll issue you a refund covering the cost of the cigarettes only or a full refund, depending upon each individual case. You are due to receive a notification from our Customer Support right away, informing you about this.

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Do you have a Refund Policy?
Yes, we have. Our company always fulfills its obligations and assumes full level of liability for a purchase made in our store. You can apply to our Refund Policy in the following cases:
1. full refund - if order isn't shipped due to some technical problems or is lost/stolen in delivery;
2. partial refund covering the cost of goods when parcel is returned to sender not by company's fault (i.e. incorrect shipping information filled in while having submitted the order, package is sent back as unclaimed by the addressee);
3. partial refund covering half of the cost of the products when a customer is unsatisfied with the quality of the goods.
All refund requests are satisfied within 2 working days after clients raise such claims.
4. partial refund for the order less shipping fees when it is refused and sent back to the sender on the account of the taxes.

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Contact us

How could I contact your store?
If you have some questions or issues regarding your order please contact our Customer Support Service at sales@low-price-cigarettes.com . Please be sure to specify in the e-mail your order number and your full name. Your comments and suggestions are important to us as we continue to improve our product and services.

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Frequently Asked Questions
For Account

Why do I need an account with Low-Price-Cigarettes.com?
Low-Price-Cigarettes.com aims at making the experience of shopping with us pleasant, practical and customer-friendly. Our main priority is to meet and satisfy the needs of each and every customer. Creating an account with us is the best way to keep in close touch with the buyer, better understand his preferences and comply fully with his requests. Being a registered member grants you the following advantages:
- regular updates regarding our new products and services
- detailed information about your purchases made in our store
- view all automated notifications concerning the progress of your orders
- check the correspondence between you and our Support Team, post your replies
- track your orders online if not yet delivered within 20 days from shipping date
- simplify the ordering procedure by using addresses already set up in your account
And imagine you've got all these benefits in one single tool. No need to search through numerous e-mails and records anymore. You'll find everything you need in your account.

How do I create an account?
It's very simple: just press the button Register (or Sign in -> One step registration here) on the main menu and fill in the requested fields. If you have successfully registered with us, then you are due to receive an automatic notification with your account details for future records.

What if I forgot my password and can't login to my account?
No need to get worried. Just click on the link forgot your password?, enter your Username and e-mail, and then press on the button Continue. We'll send you an e-mail right away to remind you the Password to your account.

Where do I find my order details?
You can find the details of orders placed in our web-store in your Order List. Click on the transaction you are interested in and view all the information about it: Order info, Shipping info, brands purchased, quantity and total amount.

What if I can't find a particular transaction in my Order List?
That means you were not logged in while placing that particular order. Please note that you'll be able to see in your account only those purchases that are made after signing in to your account.

When can I start tracking an order from my Order List?
You'll have the possibility to track an order after 20 days from shipping date. Just go to your Order List and click on the transaction id of the order you are interested in. At the bottom of the pop-up window you'll see the options view parcels and track parcels. Please don't get worried if there are no records of your order yet! USPS show only the final results of delivery progress (arrival at unit, attempted delivery), if there is no record even after 20 days from shipping date, we kindly advise you to get in touch with our Customer Support Team for further assistance.

How can I get in touch with your Support Team?
You are welcome to report any problems related to your account or share your opinions and comments at sales@low-price-cigarettes.com . We value your cooperation!